Warranty, Refund & Return Policy

Shipping & Return Policy for ProAir Industries, Inc.

 

ProAir Industries, Inc. (“we” and “us”) is the operator of

(https://proaireq.com/) (“Website”). By placing an order through this Website

you will be agreeing to the terms below. These are provided to ensure both

parties are aware of and agree upon this arrangement to mutually protect and set

expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time to time there may be a stock discrepancy and we will not

be able to fulfill all your items at the time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer for us

to process a refund.

 

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and

destination of the items in the order. Payment for shipping will be collected

with the purchase. This price will be the final price for shipping cost to the customer.

 

  1. Returns

3.1 Return Due To Change Of Mind

ProAir Industries, Inc. will happily accept returns due to change of mind as

long as a request to return is received by us within 10 days of receipt of the item

and are returned to us in original packaging, unused and in resellable

condition.

Return shipping will be paid at the customer’s expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed for store

credit for a future purchase or refund. We will notify you once this has been completed

through email.

(ProAir Industries, Inc.) will refund the value of the goods returned but will

NOT refund the value of any shipping paid.

Restocking Fee. Except as expressly set forth herein, Buyer may not return any goods without Seller’s email ([email protected]) consent. All returns are subject to a restocking fee/handling charge, (40% of purchase price) which may change from time to time. Contact Seller to determine the exact amount. If the goods are specially ordered by the Buyer, and cannot be returned to the manufacturer, the Seller shall have no obligation to accept the return of the goods, and Buyer shall remain liable for the entire purchase price of the goods.

 

3.2 Warranty Returns

ProAir Industries, Inc. will happily honor any valid warranty claims, provided a

the claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will

reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect ProAir

Industries, Inc. to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at the checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates on Monday – Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.